Privacy Policy
Transparency regarding how we handle data for our manufacturing partners, distributors, and clients.
Last Updated: March 09, 2026
1. Introduction
DEF Forklifts ("we," "our," or "us") respects your privacy and is committed to protecting the personal and business information you share with us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information through our B2B website and during our commercial engagements with manufacturing clients and distributors.
2. Information We Collect
As a B2B manufacturer, we primarily collect business-related information necessary to facilitate equipment sales, distribution partnerships, and service contracts. This includes:
- Business Contact Information: Names, job titles, company names, email addresses, and phone numbers of purchasing managers and decision-makers.
- Transaction Data: Details about payments, quotes requests, and equipment specifications required for your facility.
- Technical Data: IP addresses, browser types, and usage data when you access our digital catalog or distributor portal.
3. How We Use Your Information
We use the collected data strictly for professional purposes to ensure the efficiency of your material handling operations:
Order Fulfillment
Processing quotes for forklifts, parts, and arranging heavy logistics.
Distributor Support
Providing authorized distributors with leads, technical documentation, and pricing updates.
Customer Service
Responding to warranty claims, maintenance requests, and technical inquiries.
B2B Marketing
Informing you about new equipment models or industrial trade show appearances (opt-out available).
4. Information Sharing
We do not sell your data. We may share information with trusted third parties solely to support our business operations:
- Authorized Distributors: If you request a quote, we may connect you with the nearest authorized DEF Forklifts distributor to facilitate local service and delivery.
- Logistics Partners: Freight companies required to transport heavy machinery to your facility.
- Legal Obligations: When required by law or to protect our rights and safety.
5. Data Security
We implement industrial-standard security measures to protect your business data against unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Contact Us
If you have any questions about this Privacy Policy or wish to update your business contact preferences, please contact our corporate office:
Corporate Headquarters
DEF Forklifts Mfg.
No. 22 Gongmao Industrial Street, Xuguantun Town, Wuqing District Tianjin 301700, People's Republic of China